#Amazon suspending deliveries how to#
#Amazon suspending deliveries update#

This includes links to your Amazon storefront and listing pages.ģ. Directing buyers to other product pages or websites is a big no-no. It’s also important to only include information that is relevant to the item already purchased.Sellers cannot offer discounts or coupon codes in exchange for product reviews or seller feedback.You can only use for emails containing information critical to complete or fulfill an order.Ģ.

Here are 7 important actions to AVOID in your Amazon email templates in order to stay compliant: 1. It’s good practice to routinely review your Amazon email templates to make sure they are compliant to avoid any disruption in your ability to actively engage with your customers via email. How do I avoid an Amazon seller suspension? Your explanation should include evidence or examples demonstrating that your messaging in the last month doesn’t commit any of the aforementioned prohibited actions. If you believe that you did not violate any of their TOS and there has been an error, please submit an explanation to Seller Support: This is to maintain a record within Amazon proving that you have taken action in case your account gets mis-flagged in the future for the same issue. Next steps for appealing or lifting an Amazon account suspensionĪfter you identify and resolve the issues, you can send Amazon an email to inform them that you have updated your templates. The temporary suspension can last anywhere from 120 hours to 30 days. If a customer messages you, you still have the ability to message them back. This suspension only affects your ability to send proactive messages. When sellers are caught breaking the Amazon Terms of Service, they will receive a temporary suspension from proactively sending emails. What are the consequences of an Amazon account suspension?

We offer fully pre-built templates you can use or reference to ensure that the language you are using when sending messages to your customers are TOS compliant. Also, pause any active email campaigns until you have resolved the issues and your restriction is lifted by Amazon.

#Amazon suspending deliveries update#

If you see this message, please log in to FeedbackWhiz and update your templates and campaigns to stay compliant.

For more information please check the email inbox associated with your account for a detailed error notification.” “This message was not delivered because your account was temporarily restricted from sending proactive messages. Lastly, check to see if there is a message at the bottom of the email that says: Then, navigate to the buyer messaging platform and open one of the recently sent emails. To find out if you have been hit with a restriction, first log in to Amazon Seller Central. How do I know if my Amazon seller account is suspended?

#Amazon suspending deliveries how to#

Therefore, it is imperative that sellers understand how to communicate with buyers via the Amazon messaging platform without violating any rules. Over the past few months, Amazon has been strongly enforcing their TOS (Terms of Service). But using an Amazon Email Automation Tool can help sellers stay in compliance and avoid losing valuable sales. Having your Amazon account suspended is a scary possibility for any seller, and the Amazon Terms of Service can be confusing.